Laurena Rehbein (Weninger)

6957 Highway 97 • Oliver, B.C., V0H 1T2
250-498-1713 •

Key Skills:

Passion and ability to learn – Many of my lifelong skills are self-taught, and learned on-the-fly. I easily adapt to new situations, and have the ability to learn new systems as required.

Flexibility and organization – I have fostered my ability to work independently and meet deadlines while contributing to a great team environment when required. Refined planning and organizational skills allow me to balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Communication skills – I deal well with clients and project partners. My background provides strong interviewing techniques, enhanced verbal communication, and the ability to write with accuracy, brevity, and completeness.

Personal attributes – I am gregarious, interested, friendly, and connect easily with others. 

Aptitude for computer systems and photography – I am proficient on both Apple and Microsoft platforms, familiar with a wide range of computer software systems, and comfortable with digital imaging and handling of files. WordPress and WooCommerce are my specialties, but I’ve also run a server, hosting many clients. 

Employment History:

WordPress VIP Enterprise Support Team Lead – Automattic
Remote. Nov. 2020 to present

As a Team Lead at WordPress VIP, I lead a group of Enterprise Support Engineers to provide accurate and thorough, high-touch technical support to some of the biggest and best WordPress sites on the web.

In this role, in addition to leading a team of Support Engineers, I contribute to the business goals of the company with related project work. Responsibilities include hiring (application review, interviewing and overseeing the trial process through final decision), writing OKRs, and project management to meeting the stated goals.

WordPress VIP Support Engineer – Automattic
Remote. Oct. 2019 to Nov. 2020

As an Enterprise-level Support Engineer at WordPress VIP, I am part of a team that provides accurate and thorough high-touch technical support to some of the biggest and best WordPress sites on the web. My daily work involved solving tough problems with customer sites, themes, and platform tools; building and updating documentation, and collaborating with teammates to help maintain quality tech support.

Happiness Engineer – Automattic
Remote position. April 2016 to September 2019

Helping people use Automattic’s products, primarily WooCommerce. Daily work includes troubleshooting, investigating, and creating detailed bug reports, and building a community of support by sharing knowledge and insight among team members around the world. Supporting users primarily via live chat and email tickets.

Write this Down Freelancing
Oliver, B.C. March 2001 to April 2016

Self-employed, contracting on a freelance basis to various businesses and organizations. Work includes graphic and web design and development, information architecture, presentation, publication design and layout, writing, reporting, editing, professional photography, server management, social media marketing and consulting. Specializing in WordPress Development.

Reporter/Photographer – Osoyoos Times Weekly Newspaper
Osoyoos, B.C. July 2009 to Oct. 2010

Responsible for investigating, writing articles and taking photographs to cover a wide range of town and community events. This position included maintaining a solid network of contacts as well as page design and layout.

Editor – Oliver Chronicle Weekly Newspaper
Oliver, B.C. February 2006 to January 2009

This full-time position involved investigating news, writing articles, photography, and coordination of all editorial content for the weekly publication, which had an approximate circulation of 2,400, and for periodical advertising supplements.

Reporter/Photographer – Penticton Herald Daily Newspaper

Penticton, B.C. June 2004 to February 2005

Certifications & Awards:

PI Under Supervision Security Worker Licence, B.C. Ministry of Justice

Gold, Spot News Photography Award
2007 Ma Murray Community Newspaper Awards, Circulation under 10,000 (Oliver Chronicle)

Gold, Feature Photography Award, Colour
2007 Ma Murray Community Newspaper Awards, Circulation under 10,000 (Oliver Chronicle)


Introduction to Private Investigation, Private Security Training Network: December 2014
An online, comprehensive training course required by the British Columbia Ministry prior to issuance of a Private Investigator’s Licence.

Event Planning Series, Okanagan College: February 2011
This series of five courses provided an in-depth look at how to plan and execute events ranging from Annual General Meetings, to conferences, to weddings, including budget considerations, marketing, volunteer recruitment and logistics.

Web Design, HTML and CSS, self-study via and
Both and provide instruction in computer-related programming, website design and development, and other computer programs like Excel, Adobe Dreamweaver and WordPress. Ongoing studies as time permits.

Litigation Procedures I, online via Vancouver Community College: June 2010
This course was an introduction to the functions and duties of a legal administrative assistant working in civil litigation in British Columbia. Keyboard, computer, transcription and document formatting skills were integrated with a knowledge of civil law. Final Grade: 87.86 per cent.

Introduction to the Canadian Legal System, online via Capilano University: February 2010 This course provided a general understanding and working knowledge of the Canadian legal system. Final Grade: 98 per cent.

Police Reporting: December 2008
This webinar, hosted by the Ontario Community Newspapers Association (OCNA), covered police reporting. Instructed by Toronto Sun crime reporter Rob Lamberti.

Legal Issues Affecting the Newsroom: June 2008
Media lawyer Stuart Robertson taught this webinar, hosted by the Canadian Newspapers Association and the OCNA. Topics included court reporting and defamation.

Shooting Pictures Tight and Bright: April 2007
Tom Braid, photo editor from the Edmonton Sun, taught this photography seminar. Hosted by the B.C. and Yukon Community Newspapers Association (BCYCNA).

True Stories: April 2007
Jack Hart, managing editor of the Oregonian, taught this seminar about the use of storytelling in news writing. Hosted by the BCYCNA.

Allan Bonner Communications Management Inc., April 2004
Media relations training seminar

Okanagan University College, 1989 to 1993
Elementary School Teacher Certification, four-year program

Graduated from Rutland Senior Secondary School, in Kelowna, B.C. 1989


Available upon request